RIBHA · Customer Care

Refund, Return & Exchange Policy

At RIBHA, we want you to feel confident when shopping for your favourite jewellery. Please read this policy to understand how return, exchange and refund requests are handled.

Effective date: [Insert publication date]

1. Return Eligibility

Return requests must be submitted within [insert return window] days of delivery, where the product is eligible for return under our policy and applicable law.

To help us assess your request, please ensure that:

• The jewellery is unused and returned in its original condition.
• Original packaging, tags, certificates and accessories, where supplied, are included.
• You provide your order number and a description of the issue.
• Photographs or an unboxing video are provided when reasonably requested to assess damage, defects or an incorrect item.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible after delivery. Please share your order number and clear photographs or videos showing the issue.

After reviewing the claim, we will explain the available resolution, which may include a replacement, exchange, repair or refund, as appropriate under applicable law and the circumstances.

3. Non-Returnable Items

For hygiene and product-protection reasons, certain jewellery items may be excluded from change-of-mind returns where legally permitted. Any such exclusions will be clearly communicated before purchase.

This exclusion does not remove any rights you may have regarding defective, damaged, misdescribed or incorrectly supplied products under applicable law.

4. How to Request a Return or Exchange

• Contact us using the email address or WhatsApp number below.
• Provide your order number, product name and reason for the request.
• Include supporting photographs or videos if relevant.
• Wait for our instructions before sending an item back.
• Pack the item securely and follow the return instructions provided.

5. Refund Processing

Once an eligible returned item has been received and assessed, we will notify you of the outcome. Approved refunds will be processed through the original payment method where available, or through another lawful method agreed with the customer where appropriate.

Processing and bank crediting times may vary depending on the payment provider and financial institution. We will communicate any applicable processing details when confirming your refund.

6. Exchanges and Replacements

Exchanges and replacements depend on product availability and eligibility. If the requested item is unavailable, we will discuss the available alternatives with you, including a refund where applicable.

7. Return Shipping Costs

For damaged, defective or incorrectly supplied products, we will explain the return or collection arrangements and applicable shipping responsibility.

For other eligible returns, shipping costs will be communicated before the return is arranged. No applicable consumer rights will be restricted by this policy.

8. Order Cancellations

Please contact us promptly if you wish to cancel an order. Cancellation may depend on whether the order has been processed or dispatched. Any prepaid cancellation refund will be handled in accordance with the applicable cancellation terms and law.

9. Contact Us

RIBHA

Email: info@ribha.net

Phone: 6262024242

WhatsApp: Chat with RIBHA