RIBHA · Customer Information
Privacy Policy
At RIBHA, we respect your privacy and are committed to handling your personal information responsibly. This policy explains how information may be collected, used, stored and shared when you visit our website or place an order.
Effective date: [Insert publication date]
1. About This Policy
This Privacy Policy applies to the RIBHA website and the services offered through it. RIBHA is an online jewellery brand offering 925 silver jewellery, including necklaces, rings, kadas, bracelets, pendants, earrings and mangalsutras.
By using our website, you acknowledge that you have had the opportunity to read this policy. Where consent is legally required, we will seek it before processing your information.
2. Information We May Collect
Depending on how you use our website, we may collect:
- Contact information: Your name, email address, telephone number and shipping address.
- Order information: Products purchased, order number, order history, delivery details and related customer service communications.
- Payment information: Payment status, transaction references and other information made available to us by our payment service provider. Card details and other sensitive payment credentials are generally handled by the payment provider rather than stored by RIBHA.
- Technical information: Information such as IP address, browser type, device details and website usage data, where collected through our hosting, security or analytics tools.
- Communications: Information you provide when contacting us by email, telephone or WhatsApp.
3. How We Use Your Information
We may use your information to:
- Process, confirm and deliver your orders.
- Provide order updates and customer support.
- Process payments, refunds, cancellations and returns.
- Maintain website security and prevent fraudulent activity.
- Improve our products, website and shopping experience.
- Meet applicable legal, tax and accounting obligations.
- Send promotional communications where permitted and, where required, with your consent.
4. Payments and Third-Party Services
Payments may be processed through a third-party payment gateway. Your payment information will be handled according to the provider's applicable privacy and security practices. We do not claim to store or process payment credentials directly unless our actual payment setup supports this.
We may also use service providers for website hosting, e-commerce functionality, order fulfilment, delivery, customer communications, analytics and security. These providers may process relevant information to perform services for us, subject to applicable requirements.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support shopping cart functionality, remember preferences, maintain website security and understand website usage.
Where required, non-essential cookies or tracking technologies will be used only after obtaining the necessary consent. You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. When We Share Information
We do not sell personal information as a business practice. We may share relevant information when reasonably necessary with:
- Payment processors handling your transactions.
- Courier and logistics partners delivering your orders.
- Technology and service providers supporting our website and business operations.
- Professional advisers, regulators, law enforcement authorities or other parties where legally required or permitted.
Information may also be involved in a business transfer, merger or restructuring, subject to applicable law and appropriate safeguards.
7. Data Security and Retention
We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes described in this policy, including order servicing, recordkeeping, dispute resolution and compliance with applicable legal requirements.
8. Your Privacy Rights
Subject to applicable law, you may have rights to request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, or raise a concern about how your information is handled.
To make a privacy-related request, contact us using the details below. We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law.
9. Children's Privacy
Our website is not intended to encourage children to provide personal information independently. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action under applicable law.
10. External Links and WhatsApp
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. If you contact RIBHA through WhatsApp, your communications are also subject to WhatsApp's applicable terms and privacy practices.
11. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our business, website, service providers or applicable legal requirements. The revised policy will be published on this page with an updated effective date.
12. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, contact RIBHA using the details below.