RIBHA · Order Delivery

Shipping & Delivery Policy

At RIBHA, we aim to deliver your jewellery safely and efficiently. This policy explains how orders are processed, shipped and tracked.

Effective date: 22 October 2026

1. Order Processing

All orders are processed within 1 to 3 working days from the date of order confirmation, after successful payment confirmation where applicable and completion of any necessary order verification.

Orders placed on weekends or public holidays will be processed on the next working day. Processing may take longer during sales, holidays or periods of unusually high order volume. We will communicate material delays where appropriate.

2. Shipping Locations

RIBHA ships to customers across India. Delivery availability depends on the destination pin code and the courier services available for that location.

International shipping, if offered, will be subject to destination availability, shipping charges, customs requirements, duties and other applicable conditions. Please confirm international availability with us before ordering.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout. RIBHA may offer free shipping on certain orders or payment methods at its discretion, depending on availability and serviceability. Any free-shipping offer will be subject to the terms stated with that offer.

4. Estimated Delivery Times

Once dispatched, delivery timelines may vary depending on the delivery location. Typically, orders are delivered within:

• 2 to 4 working days in metro cities
• 3 to 7 working days in other locations across India

These timelines are indicative and not guaranteed, and may vary due to logistics delays, weather conditions, public holidays, transport disruptions or other unforeseen circumstances.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared via SMS or email. You can also track your order anytime from My Account → Orders using the Track order button. Tracking updates may take some time to appear in the courier's system.

If you have not received tracking information within the communicated timeframe, contact us with your order number.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete shipping details at the time of placing the order. Please check that your name, phone number, pin code and full delivery address are correct before placing your order.

RIBHA shall not be responsible for delays or failed deliveries arising from incorrect or incomplete address information provided by the customer. If you notice an error, contact us immediately. Changes may not be possible once the order has been processed or handed to the courier.

7. Delivery Attempts and Undelivered Orders

Courier partners may make delivery attempts according to their own procedures. Please keep your phone available and respond to delivery communications where possible.

If a shipment is returned to us because of an incorrect address, unsuccessful delivery attempts or refusal to accept the parcel, we will contact you to discuss the available options. Any additional shipping charges or refund adjustments will be handled in accordance with the terms communicated to you and applicable law.

8. Damaged Parcels or Missing Items

If your parcel appears damaged, tampered with or incomplete, contact us as soon as possible after delivery. Please share your order number and photographs or an unboxing video where available.

We will review the issue and explain the appropriate next steps. This request process does not remove any rights available to you under applicable law.

9. Lost or Delayed Shipments

If your order appears delayed or tracking stops updating, contact us so we can review the available tracking information and, where possible, raise the issue with the courier.

Any resolution for a confirmed lost shipment will be handled in accordance with the circumstances, our applicable policies and consumer law.

10. Contact Us